Recent Posts

Crawl Space Pool?

8/17/2018 (Permalink)

Water Damage Crawl Space Pool? The basement that flooded as a result of the water in the crawl space.

Crawl spaces are typically small and difficult to maneuver through; however, there are those times when it can’t be avoided.

At a resident’s home in Grand Blanc, water was coming from the crawl space into the basement. The carpet was soaked, but the homeowner did not know where the water was coming from within the crawl space. A plumber came out and fixed the source, but our work was only just beginning. Our crew started by removing the carpet from the affected area. Once the carpet was removed, the equipment was ready to be set to start the drying process; however, the circuits kept popping. We learned that we were attempting to plug in more than the house could handle in that specific area. So, we regrouped and came back the next day to monitor and swap out some of the previously set equipment with some Ariel fans. This helped with the power restraint, while maintaining drying power within the affected area. After a few short days, the homeowner was able to take back their home, knowing that there was no water where it should not be!

Double Header

8/17/2018 (Permalink)

This one’s a true double header! We were called out to a home in Oxford for a shower/bath that was leaking into the basement AND mold in the basement that needed to be remediated.

To start, we addressed the water issues that the customer faced, conducting demo and setting equipment to start the drying process. Next, we addressed the mold in their basement. Our crew set-up a containment zone, remediated the mold and then place 3 air scrubbers in the affected area. After a couple of days, the water affected area was dry and the affected mold area was good to go. This job is now in reconstruction and soon their home will look like the shower/bath never leaked and the mold was never even there.

That Sinks!

8/17/2018 (Permalink)

Water Damage That Sinks! The basement under the sink where the supply line had broke.

Those darn sinks sure can make an unexpected mess in a home! One moment it is just sitting there and the next, there is water everywhere! What do you do? Who do you call? This customer called us and now their home is as if it never even happened!

At this Flint home, the kitchen sink caused a mess! The supply line under the sink broke, cause water to go everywhere. Our crew showed up on site and immediately started extracting the standing water. From there, they started the demolition process. The kitchen floor, base boards, sub floor, insulation under the sub floor in the basement and vanities were all removed. The equipment was set and we began the next stage of water losses, monitoring. Each day a member of our crew returned to the house to ensure that it was drying properly. After a couple of days, they home was dry, and reconstruction was able to come in and put their home back to normal.  

Disinfecting Clean: Biohazard Job

8/15/2018 (Permalink)

A few weeks ago, we received a call from a company in need of a disinfecting clean. A physical Therapy Company recently learned that one of their patients was diagnosed with C-diff Colitis, a highly contagious bacterial infection that typically resides in the colon. Their facility was shut down directly after receiving the news. We received the call shortly after 4:00 PM and started mobilizing our staff. This was an all hands-on deck situation, as the business needed to reopen the next day. Our staff quickly packed their vehicles, grabbed the proper Personal Protection Equipment and hit the road.

Upon arrival, the crew visited the neighboring store to get the key to the building. Given the nature of the job, prior to entering the building, our crew needed to put on a full Tyvek suit and full-face respirator to ensure that they could safely clean the facility. Our crew knocked that cleaning job out in just 2 hours and the company was able to reopen the next day with their mind at ease.

Washing Machine Floods House

8/15/2018 (Permalink)

Water Damage Washing Machine Floods House This is the laundry room after the floor was removed and the air movers were set.

We have all hoped that our washing machine will never turn against us and clean nothing more than the items that we put inside it; however, sometimes that is not case.

We recently completed a water loss in Grand Blanc where the hose for the washing machine broke, leading to water overflow. When we arrived on site, we learned that multiple levels were affected. Ben and Tracy and immediately started a hard surface extraction to remove the water from the flooring. It was after that process was completed that they noticed the vinyl flooring was starting to bubble and was reading 99% wet on the moisture reader. They are removed the flooring, set equipment and took the next couple days to monitor. Now the customer’s home is as if it never even happened.   

Betrayed by the Ceiling

8/15/2018 (Permalink)

Water Damage Betrayed by the Ceiling The exposed pipe that caused the damage.

The fourth of July is meant to be a day of celebration and remembrance of the journey that our country has taken to be where we are today. Unfortunately for one family, this year was not as joyous as years past.

Our on-call staff received a call the morning of the fourth. A home in Davison experienced a leak in their ceiling, from a plumbing issue in their upstairs bathroom. It was causing water damaging is various locations throughout the house. Ben and Josh were the first of our staff to arrive on-site and start the demo process. The house was carpeted, which means all of it, including the padding needed to be removed and disposed of prior to setting the drying equipment. In addition to the demoing the carpet, the crew also removed 18 square feet of drywall in the ceiling. Once demo was complete, we placed air movers and dehumidifiers throughout the affected areas to start the drying process. After a couple days of monitoring, the homeowner was able to reclaim their home with peace of mind.

Moldy Attic

6/26/2018 (Permalink)

Mold Remediation Moldy Attic Side by side comparison of the attic ceiling.

This attic is 1,983 square feet. When we first arrived on site it was completely covered in mold. The inspector identified the source as an improper ventilation issue. Understandably so, the homeowner was unable to fix the source until the mold was remediated. They called our office and Eric went out to give them an estimate. Soon after the estimate was accepted by the homeowner, our techs, Austin and Josh were onsite in full Tyvek suits setting up the containment and starting the remediation process. In the first day we were able to set-up the containment, remediate and set the air scrubbers. Upon the final walk through with the homeowner, the attic was clear of mold and ready to start fixing the source of the problem.

Massive Warehouse Cleaning

5/21/2018 (Permalink)

Commercial Massive Warehouse Cleaning Kitchen in the office section after our staff finished cleaning it.

A few weeks ago, our team completed a 75,000 square foot general cleaning job. The current owner of the building was looking to sell but was unable to do so due to the amount of black carbon dust in the building. It seemed to cover every inch of the building. It didn’t seem to matter if you were in the main office or out in the warehouse, the thickness of the dust remained the same.

In the warehouse portion of the building, we had to rent a Zamboni to clean the floor due to the dust and the surface area being covered. To see a difference in the flooring, we had to clean the floor 2-3 times. Thank goodness for the Zamboni! On the other side of the warehouse, there were 30+ racks that needed to be wiped down and the floor cleaned under. It took us several days to complete these tasks, but the warehouse looks amazing!

On the inside of the building, the carpets were covered in dirt and dust. Due to foot traffic, it was all stomped into the ground. The walls, lights and walls were all covered in carbon dust and needed to be cleaned prior to the floors being done. The bathrooms were destroyed and blackened with carbon dust, more so than any other room in the building. The kitchen was neglected, and every inch of the cupboards and appliances needed to be cleaned. Using SERVPRO cleaning products and a lot of arm muscle, the office portion is now sparkling!

In the end, we were able to clean this warehouse in just over 2 weeks. The owner will hopefully have no problems selling with warehouse and the new owners will be able to move in with confidence!

Teacher Appreciation Week

5/16/2018 (Permalink)

Over the course of last week, we took time to acknowledge teachers. We asked individuals from Facebook to share a story about a teacher that either positively impacted themselves or someone that they knew. Those teachers being nominated would be entered a drawing for a basket of classroom supplies.

After the first day, we had only received one nomination, but by day two it started to pick-up. By the end of the week, we had received 16 nominations from schools in Lapeer, Davison, Linden, Swartz Creek, Flushing and Lansing. The stories that were shared with us were truly heart warming and we would like to share some of them with you!

Mrs. Furneaux

“She took a job at River Rouge High School in Detroit. In her first week on the job, she came home crying every day. She had planned on quitting that Friday because the kids were rude, bullies and dangerous. One day she lost control and cried in front of the students and a student walked up to her and said, “Mrs. Furneaux, you’re not going to quit on us too, are you?” A year later she was still working there.”


Mrs. King

“I had 7 children and she was a teacher for 4 of them. Mrs. King was amazing and always got down on their level and make them feel special, like they could accomplish anything. The last of my 7 kids are seniors this year and after all these years she still asks about my kids. She is an amazing teacher, the greatest friend and a superb human being. We love you Mrs. King!”


Mr. Starr

“Garth Starr is always being supportive and making me believe in myself. I truly enjoyed coming to his class each day and always left with a smile.”


Sump Pump Failure leads to Flooding Issues

5/7/2018 (Permalink)

Commercial Sump Pump Failure leads to Flooding Issues The Utility room was continuously flooding throughout the day, until we arrived.

On April 19th, we received a water loss at a commercial site in the Goodrich area. What we thought was a standard category 1 water loss, was actually a category 3. Over the weekend, they lost power in an ice storm and their sump pump failed, causing the toilets to overflow and flood the building. The employees attempted to clean the water up themselves, but quickly learned that it was a much bigger job than they were equipped to handle on their own and called us.

Upon our Production Manager, Darren arriving on site and conducting our initial surveillance, we learned that there was little to no moisture in the walls. The flooring was not so lucky. After conducting several moisture reading tests throughout the effected areas, we learned that all of the flooring, approximately 500 sqft, will have to be removed.

Later that day, our crew arrived on site to start demoing the effected area. This demo included: The main hallway, 7 rooms and 4 bathrooms. All flooring was removed, and two feet of drywall and insulation from the floor up. Air movers were strategically placed to produce the most desirable air flow and the most efficient drying process. Furthermore, dehumidifiers were used to assist the air movers in their task.

In the end, we have another happy customer and a commercial property that is back up and running as if it “Never even happened.”